Product Assurance Policy
Product Assurance Policy for Tinge Online:
At Tinge Online, we strive to provide our customers with high-quality backpacks, water bottles, and accessories. We understand that sometimes, despite our best efforts, a product may not meet your expectations. With that in mind, we have developed a Product Assurance Policy to ensure your satisfaction.
14-Day Money Back Guarantee:
We offer a 14-day money back guarantee on all of our products. If you are dissatisfied with your purchase for any reason, you may return the item(s) within 14 days of receiving them for a full refund. To be eligible for a refund, the item(s) must be unused, in its original packaging, and in the same condition as when you received it.
Return Process:
To initiate a return, please contact our customer support team at support@tingeonline.com within 14 days of receiving your order. Provide us with your order details, reason for return, and any supporting documentation. Our team will guide you through the return process and provide you with a return authorization number.
Return Shipping:
Customers are responsible for the cost of return shipping unless the item(s) received was defective or damaged. We recommend using a reputable shipping service that provides tracking and insurance for your return. Tinge Online will not be held responsible for any lost or damaged return shipments.
Refund Process:
Once we receive your returned item(s) and confirm their eligibility, we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method. Refunds will be issued in the same currency as the original purchase.
Exclusions:
Please note that the following items are not eligible for return or refund:
Customized or personalized products
Products that have been used, damaged, or altered.
Products without the original packaging or missing parts.
We reserve the right to modify or update this Product Assurance Policy as needed. Any changes will be communicated on our website. By making a purchase on Tinge Online, you agree to comply with the terms and conditions outlined in our Product Assurance Policy.
If you have any further questions or require assistance, please do not hesitate to contact our customer support team at support@tingeonline.com. We are here to ensure your shopping experience with Tinge Online is pleasant and enjoyable.
Thank you for choosing Tinge Online!
At Tinge Online, we strive to provide our customers with high-quality backpacks, water bottles, and accessories. We understand that sometimes, despite our best efforts, a product may not meet your expectations. With that in mind, we have developed a Product Assurance Policy to ensure your satisfaction.
14-Day Money Back Guarantee:
We offer a 14-day money back guarantee on all of our products. If you are dissatisfied with your purchase for any reason, you may return the item(s) within 14 days of receiving them for a full refund. To be eligible for a refund, the item(s) must be unused, in its original packaging, and in the same condition as when you received it.
Return Process:
To initiate a return, please contact our customer support team at support@tingeonline.com within 14 days of receiving your order. Provide us with your order details, reason for return, and any supporting documentation. Our team will guide you through the return process and provide you with a return authorization number.
Return Shipping:
Customers are responsible for the cost of return shipping unless the item(s) received was defective or damaged. We recommend using a reputable shipping service that provides tracking and insurance for your return. Tinge Online will not be held responsible for any lost or damaged return shipments.
Refund Process:
Once we receive your returned item(s) and confirm their eligibility, we will process your refund. Please allow 5-7 business days for the refund to be credited back to your original payment method. Refunds will be issued in the same currency as the original purchase.
Exclusions:
Please note that the following items are not eligible for return or refund:
Customized or personalized products
Products that have been used, damaged, or altered.
Products without the original packaging or missing parts.
We reserve the right to modify or update this Product Assurance Policy as needed. Any changes will be communicated on our website. By making a purchase on Tinge Online, you agree to comply with the terms and conditions outlined in our Product Assurance Policy.
If you have any further questions or require assistance, please do not hesitate to contact our customer support team at support@tingeonline.com. We are here to ensure your shopping experience with Tinge Online is pleasant and enjoyable.
Thank you for choosing Tinge Online!