Return Policy

At 3life pty ltd trading as Tinge is an Australian Brand , we are committed to providing high-quality products and ensuring your satisfaction with your purchase. Please read our returns policy carefully to understand the guidelines for returns, exchanges, and refunds.

1. Return Period:
Backpacks, Bottles, and Accessories: You may return these items within 2 weeks from the date of purchase.

2. Eligibility for Returns:
To be eligible for a return, the item must be in its original, unopened, and unused condition. We cannot accept returns for items that have been opened or used due to hygiene considerations.

3. Damaged Items:
If your order arrives damaged, please contact our customer support immediately. In such cases, the courier service provider may cover damages. It may take some time before you receive a refund or a replacement item, depending on the resolution process with the courier service provider.

4. Misuse of Items:
TINGE is not responsible for any misuse of the items we stock and sell. It is the responsibility of the customer to use our products in accordance with their intended purpose and safety guidelines.

5. Return Procedure:
To initiate a return, please contact our customer support team at you will be provided with instructions on how to proceed with your return.

6. Refund Process:
Once we receive your returned item and verify its condition, we will process your refund within 7 business days. Refunds will be issued using the same method of payment used for the original purchase.

7. Exchanges:
If you wish to exchange an item, please follow the return procedure mentioned above. After receiving your returned item, we will process the exchange and ship the replacement product to you.

8. Shipping Costs:
Shipping costs for returns are the responsibility of the customer unless the return is due to a damaged item or an error on our part.

9. Contact Us:
If you have any questions or concerns about our returns policy, please reach out to our customer support team.
We appreciate your understanding of our returns policy, which is designed to ensure a fair and satisfactory shopping experience for all of our customers. If you have any further questions or need assistance, please don't hesitate to contact us.


Date last updated: